Refund policy

[DRAFT — pending solicitor review, see docs/compliance-mvp.md §5]

Your right to cancel

You may cancel your order for any reason within 14 days. That period starts the day after you (or someone you nominated) receive the goods. If your order arrives in more than one delivery, it starts the day after the last item arrives.

To cancel, email us at [support@fasheve.com — to confirm] or use the cancellation form included with your order. Once you have told us, you then have a further 14 days to send the goods back to us.

Refunds

We refund everything you paid, including the standard outbound delivery charge, within 14 days of receiving the goods back or receiving proof that you have sent them. If you paid for Express Delivery, we refund the cost of our cheapest standard delivery option rather than the express rate.

Refunds go back to your original payment method. We do not charge restocking fees and we do not issue store credit in place of a refund.

We may reduce your refund to reflect any loss in value if you have handled the goods more than was necessary to examine them.

Who pays return postage

For cancellations (change of mind), you pay the direct cost of returning the goods to us.

If the goods are faulty, not as described, or not what you ordered, we pay the return postage. Contact us and we will send you a prepaid label. This is in addition to your rights under the Consumer Rights Act 2015.

Earrings and hygiene-sealed items

Earrings and other pierced-body jewellery are supplied in a sealed hygiene pack. Once that seal is broken, the 14-day cancellation right no longer applies to that item, because the goods are sealed goods that are not suitable for return for health-protection and hygiene reasons. If the seal is intact, you may cancel as normal. This does not affect your rights if the item is faulty or not as described.

Personalised items

Items made to your specification or clearly personalised cannot be cancelled once we have started making them. This does not affect your rights if the item is faulty or not as described.

Returns address

[returns_hub_address — to confirm]

Please include your order number. We recommend a tracked service, as you are responsible for the goods until they reach us.