The questions we are asked most. If yours is not here, contact us and we will answer it.
Delivery
Where do you deliver, and what does it cost?
We deliver to England, Scotland and Wales. Northern Ireland will follow, and we do not currently ship outside the United Kingdom. Tracked delivery is £2.95, and free on orders of £40 or more. Express delivery is £5.95. All prices include VAT, and the total you pay including delivery is shown before you confirm your order.
When will my order arrive?
Orders are dispatched quickly and every parcel is tracked. The delivery options and timings that apply to your address are shown at checkout, and we email you a tracking link as soon as your order leaves us. If anything is going to take longer than we told you, we will let you know.
Will I be charged customs or import fees?
No. Every order is sent on a delivery-duty-paid basis. There is nothing further to pay on delivery beyond the total you paid at checkout.
Returns
Can I return something if I change my mind?
Yes. You have 14 days from receiving your order to cancel it for any reason, and a further 14 days to send the goods back. We refund everything you paid, including standard outbound delivery, within 14 days of the goods reaching us or of receiving proof that you have sent them. No restocking fees, and no store credit in place of a refund. Our Refund policy has the full terms.
How do I start a return?
Email us at {{ support@fasheve.com — to confirm }} with your order number, or use the cancellation form included with your order. We will confirm the returns address and what to do next.
Who pays the return postage?
If you are returning because you changed your mind, you pay the cost of sending the goods back to us. We recommend a tracked service, as the goods are your responsibility until they reach us. If an item is faulty, not as described, or not what you ordered, we pay the return postage and will send you a prepaid label.
Can I return earrings?
Earrings and other pierced-body jewellery arrive in a sealed hygiene pack. While that seal is intact you can cancel as normal. Once the seal is broken the 14-day cancellation right no longer applies to that item, for health-protection and hygiene reasons. This does not affect your rights if an item is faulty or not as described.
Our jewellery
What is your jewellery made of?
Most of the range is 316L stainless steel with a gold-tone PVD finish, some pieces with enamel, baroque pearl or glass details. Every product page names the materials for that piece, and our Materials Guide explains each of them properly.
Can I wear it in the shower or at the gym?
Yes. A tarnish-resistant PVD finish — made for everyday: shower, gym, rain. We would keep it out of chlorinated pools and away from harsh chemicals and abrasives, and our Jewellery Care page covers the rest.
Is it suitable for sensitive skin?
316L stainless steel contains nickel; our jewellery is nickel-release tested to BS EN 1811, the UK standard for how much nickel a piece releases onto skin. If you have a diagnosed nickel allergy, please take advice from your GP or dermatologist. We can tell you what a piece is made of and how it tested, but not how your skin will respond.
What ring size should I order?
We do not sell sized rings. Our rings are adjustable open bands that ease to fit the finger you want to wear them on. Our Size Guide explains how to fit one, along with necklace lengths, bracelet sizing and hoop diameters.
Orders and payment
How can I pay?
We accept major cards and popular digital wallets. The full list is shown at checkout. Prices are in pounds sterling and include UK VAT.
Do you offer gift packaging?
Gift packaging is being finalised. In the meantime, every order arrives boxed and presentable enough to be given as it is.
Anything else, or something about an existing order, use the form on our Contact page or email {{ support@fasheve.com — to confirm }}. We aim to answer within two working days.